COVID-19 Guidance

Updated 13th January 2021

Sadly our swimming pool is closed with immediate effect to comply with the national lockdown within England.

Our Reception is currently open between 9am – 5pm between Monday – Sunday. Our team can also be contacted via email on info@ladrambay.co.uk

The shop will open between 9am – 3pm, 7 days per week. Opening times may be reviewed and could alter, please call in advance to check – 01395 567692.

Finally, we would like to thank all our customers for their messages of support during this season, we cannot wait to welcome everyone back for 2021.

COVID-19 FAQs

Q – How can I discuss my booking with a member of the Ladram Bay team?  

Our friendly team can be contacted via email info@ladrambay.co.uk, or alternatively by calling 01395 568398. We will endeavour to reply to your enquiry within 24 hours.  

Q – Is the park open as usual for day visitors?

A – Due to the national lockdown we are not able to welcome day visitors.

Q – Can I book a holiday for this summer? 

A – Absolutely! We’re currently accepting bookings from March 12th 2021 and can’t wait to once again provide you with your well-needed getaway. Please be aware that our planned opening date will be reviewed in line with any further Government announcements and may change. 

Q – Are you currently running any special offers for the 2021 season? 

A – For a limited time only we’ll be offering a 10% discount off all Holiday Homes and Luxury Lodge breaks in 2021. To take advantage of this when booking online simply use the code ‘OFFER21’ at the checkout. Alternatively should you have any queries and wish to discuss your future holiday with one of our team please call 01395 568398 or email info@ladrambay.co.uk  

Q – What accommodation is available to book? 

A – Here at Ladram Bay we’re proud to offer a range of fabulous accommodation to suit all tastes and budgets, all of which is available to book for 2021. Options include Touring & Camping, Glamping pods, Sea View Apartments, Holiday Homes & Luxury Lodges. 

Q – What facilities will be open this season? 

A – Whilst we do hope to open all of our fantastic facilities for your holiday, we are monitoring the current situation including Government announcements very closely and we will open the facilities which we can ensure are safe. 

Q – Are your toilet and shower facilities open for Touring and Camping guests? 

A – Yes, all of our washroom facilities are open. Increased social distancing measures, additional sanitising stations and regular cleans ensure that these locations are kept safe for all. 

Q – What if I book a holiday and I am unable to travel or Ladram Bay is closed? 

A – We want you to be able to book your holiday with us in complete confidence. If you are unfortunately residing within a lockdown postcode and government guidelines have therefore restricted your travel, we will be happy to assist you in re-booking your stay to an alternative date.  If Ladram Bay is closed, we can transfer your booking to a later date or alternatively refund you.   

Q – The current climate is rather uncertain. Do I still have to pay my balance? 

A – Yes, should you still wish to holiday with us you must continue to pay your balance. Your remaining balance will be due 8 weeks prior to arrival. 

Q – Will you be undertaking any additional cleaning measures? 

A – Yes. To help minimise the risk of Covid-19 we have increased both the frequency and the standards of our cleaning regime in both our accommodation and facilities. All touch surfaces and high-traffic areas are frequently sanitised. Sanitiser points are visible for all guests to use prior to entering/exciting facilities. 

Q – Do you offer holiday insurance? 

A – Yes we offer a Refund Guarantee. Details of the Holiday insurance terms & conditions can be viewed @ https://www.ladrambay.co.uk/add-ons/ Please be advised that should you wish to purchase a Refund guarantee you must do so at the time of booking.