COVID-19 Guidance

Updated 23rd June

A message from our Directors

The sun is shining, Ladram is still here and our passionate team are ready to restart the season on July 4th. 

We have been given the green light to restart our season and we are all so excited to welcome back our customers, we have missed you all.

We are currently digesting and understanding the guidelines and making adaptations to the Ladram Bay experience to ensure we keep everyone safe. We will be adhering to a strict cleaning and sanitization programme on holiday homes and communal areas.

Currently we know our Swimming Pool, Splash Zone and Soft Play must remain closed, however the great news is we have direct access to the most amazing beach which will be ready and waiting for you. We will of course re-open our swimming facility as soon as it safe to do so.

Our Entertainment programme will be adjusted and moved outside weather dependant. We will be offering a limited programme to ensure we can safely entertain you.

Our chefs are busy preparing the most spectacular menu so you can enjoy a relaxing meal within our Pebbles restaurant or fish and chips from Coast take away.

We really cannot wait to see you and thank everyone for their support and patience of recent days. 

Any questions about existing bookings please email the team on info@ladrambay.co.uk or our team are on hand between 9am – 5pm Monday – Friday and Saturday 9am -1 pm to assist you.

We hope to see you at Ladram Bay over the summer months.

Zoe, Robin and the Ladram Bay team

COVID-19 FAQs

Q – I’m due to travel prior to 4th July what should I do?

A – If you haven’t already been contacted by our team please email us on info@ladrambay.co.uk with your booking details and some alternative holiday dates so we can advise you on our availability to reschedule your stay. We aim to respond to all enquiries within 24 hours.

Q – My holiday balance is due to be paid soon, what should I do?

A – We have currently reduced our balance payments to 3 weeks prior to your holiday start date.

Q – Can I call you to discuss my booking?

A – Our phone lines are open Monday – Friday 9am – 5pm . We are also available via email 7 days a week. To discuss your booking please email us on info@ladrambay.co.uk and the team will get in touch. We aim to respond to all enquiries within 24 hours.

Q – A member of my party falls into the ‘at risk group’, what can we do in regards to our future Holiday?

A – For those ‘at risk’, we are more than happy to transfer bookings due to arrive with us up until 4th July 2020. Your holiday can then be re-booked for anytime with the remainder of 2020 season or up until 3rd July 2021.

Q – When do you plan to re-open? 

A- At present we are closed until 4th July 2020 however this date may be extended as a result of government instruction. We will update our website with proposed opening dates as soon as we can safely reopen the park.

Q – I am due to arrive later in the season (after July 4th) and none of our party falls into the high-risk category. What should I do?

A- Nothing just yet. Should we need to push back our reopening date further, our team will be in touch if we need to postpone your holiday. We are currently prioritising any questions from those with holiday bookings needing to be rearranged imminently. 

Q – My booking was made via a third party, what should I do?

A- Please get in touch with your holiday provider to discuss options for your booking. Unfortunately, we can only advise on bookings made directly with Ladram Bay Holiday Park.

Q – Is the park open as usual for visitors?

A- In line with government advice, the park & facilities are currently closed to all guests, holiday makers, owners, seasonals and day visitors. We thank you for your understanding.

Q – I’ve not yet booked but want something to look forward to. Can I make a future booking? 

A – Absolutely! We’d love to welcome you soon. Bookings can currently be made online at ww.ladrambay.co.uk. We are taking bookings for our holiday homes to arrive after Monday 6th July, and for Tents and Tourers from Friday 24th July.

Q – We live locally. Is your shop open for us to use?

A – Throughout this difficult time our shop will be open to provide locals with essential items. Our current opening hours are 8am – 6pm, 7 days a week. Please call 01395 567692 for further information. Thank you.