The Lookout from Ladram – September 2020

What a year it’s been! Very strange, and often stressful for us all.  

We were so delighted to re-open on July 4th and get Ladram Bay back up and running, bustling with holiday happiness and positivity –the staycation has definitely taken off! I’m sure you’ll agree our dedicated team have done a fantastic job of adjusting to the ‘new normal’ and making Ladram both a safe and enjoyable place to take a well-deserved retreat from everyday life.

Thank you for the many calls and kind words received as a result of our adjustments on park. It truly is heart-warming to hear that you appreciate all the efforts made, your feedback has been a driving force to keep us focused. 

Red Zeppelin
www.redzeppelin.co.uk

#Teamstars

We hope you’ve had an enjoyable summer; it’s been great to see you following the unprecedented and surreal start to the season. 

This year has certainly been one of a kind but throughout the season our five-star team have risen to the challenge and made us extremely proud.
The Ladram Bay #Teamstars for season 2020 so far are as follows; 

March
Mike, Ladram Stores Manager
An integral part of our team supplying both our on park employees and the local residents with all important lockdown provisions, he deserved a huge thank you and well done for his efforts.

April
Vendy, Accommodation Manager
A true team player, who throughout the lockdown period continued to go above and beyond, continually offering help to all. 

May
Emma, Assistant Accountant
Showing her dedication and hard work throughout the closed period – with her rapidly growing workload.

June
Guy, Restaurant Team Leader
Throughout the lockdown period he was always supportive, since the re-opening he has been instrumental in helping the Pebbles team safely open following the new guidance.

July
Lorraine, Housekeeping
Having recently undertaken a new role within the Housekeeping department, she has proved to be incredibly versatile, dedicated and committed to Ladram. This is a text block. You can use it to add text to your template.

August
Sarah, Kiosk Manager
Working consistently hard throughout the busy summer running her area independently, her positive attitude contributed to her gaining this award.

Watch this space for the announcements of the #Teamstars for the duration of the year. We’ll be sure to publish the winners on our social media pages plus in the Winter blog.

Thank you

On behalf of myself and the management team at Ladram we’d like to extend our gratitude for the patience and support you’ve shown the teams on park this season.

With the ever-changing guidelines and the interpretation of said guidelines providing us with huge challenges on a sometimes-daily basis your understanding has been much appreciated.
 
I hope you managed to take advantage of the recent government ‘Eat out to help out’ scheme – it certainly proved popular with us being fully booked on many of the evenings. The 3 Rocks team coped admirably and continued to provide great quality meals with excellent service.

The shop and shack have seen plenty more footfall as many have stayed away from the communal areas and head towards the beach or eaten in their Holiday Homes. The great weather at the start of the summer certainly saw these areas tested and, in my opinion, both teams came through with flying colours.
 
It is likely that many of our new ‘track and trace’ booking systems are going to be with us for a while. If you do have any suggestions as to how we can improve our Retail offering, please contact management to discuss further.

Sales

Since the lifting of Lockdown and the reopening of Ladram Bay, we have been super busy here in the Sales Department. 

So busy in fact that we’ve limited stock and pitches available, and for the first time in years, a waiting list for those requesting a Seaview Plot. It certainly seems everyone is keen to consider Holiday Home Ownership! 
The demand for the staycation has proved exceptionally popular and we are excited to announce that here at Ladram Bay we have secured a limited number of brand-new homes, covering a range of price points and specifications, all of which could be ready for the start of season 2021. If you’re interested to find out more pop in and see us for a chat – our team will be delighted to give you a park tour and discuss the options available.

Best wishes

Carl, & Dom

The Three Rocks

After 4 months without the sound of the ticket machine, we were ready to fire up our ovens, switch on the beer taps and welcome you all in for meal with a view! 
 
We had a much busier summer than expected, especially when considering our COVID restrictions. If you have dined with us, you will have noticed we are operating a sign-in system with a host station, a one-way system around the restaurant and have changed the ordering process to include us delivering your drinks and food via trays in a way to reduce contact. These changes will still be in effect as we enter autumn. 

We also launched our new Ladram Bay App which has certainly revolutionised the experience we offer, with the removal of the need to queue and instead, allow you to relax and order from the comfort of your table. If you haven’t yet used the app, download it via the AppStore or PlayStore before your next visit. The team will be happy to assist with any issues. 

Despite how busy we have been, Matt and the kitchen team have still been experimenting with some enticing specials over the summer, including some fantastic fish dishes such as the ‘Fish du Jour’, which has been an ongoing utilisation of daily catches. He is continually looking for inspiration and ways to seize the time of year, whilst showcasing ingredients that are exclusive to our incredible coastal setting. He will no doubt be developing these further into September. 

Though the Pebbles’ menu has been slightly reduced, we have found our new Poke Bowl and ‘street food style’ small plates offering to be very well received, as has our alternative ‘Soup of the Bay’ flavours, which attempt to elevate those old-fashioned classics with a contemporary and vibrant twist.  

The bar team are also excited to finally have some time to play around with some cocktail ideas and milkshake flavours, we are introducing a team-made cocktail list so watch out for some of their inventions and give them a try!

We’re really proud of our incredible team here at the complex who have worked extremely hard, upheld our excellent customer service standards, continually produced fantastic food, all with smiles on their faces despite some very tasking days! The team’s commitment to offering a great product and service has been unfaltering and we’re looking forward to a few quieter days to rejuvenate and energise! 

Donna, Kayleigh, Matt & Team

Entertainment

WOW, what a year we’ve had so far and for Entertainments it’s been a bit of a rollercoaster ride!

We’ve been told we can, and we can’t a million times but, we thank you all for your constant support. The ever-changing schedule has left you guessing at times but, we can assure you that we are going to end with a BANG! Our Allstars are back in rehearsals and are very much looking forward to providing you with a fun-filled, jam-packed autumnal schedule for the coming weeks.

Until then, we hope you’ve enjoyed your time with us. We thank you for helping us stay safe and abiding by our new measures whilst enjoying what we’ve had to offer in Waves Bar and outside.

See you soon.
 
Joe & Ozzie’s Allstars

Sports & Leisure

Thank you all for your great feedback regarding the pool re-opening. 

We hope you’ve been enjoying having use of our fantastic facilities again. The booking system seems to be working very well and we expect it will be around for a while. We do appreciate that we’ve been booked up quickly over recent weeks and thank you for your patience and understanding. It should certainly start to quieten down now, and we are seeing many spaces still available daily, available for both Holiday guests and Owners. (Please note day visitors are currently prohibited)

Many thanks

The Leisure Team

Coast Takeaway

We’d like to say a big thank you for your support throughout these very strange and testing times. It has been challenging getting used to our new procedures but with everyone’s help & understanding, we feel we’ve succeeded in supplying you with our delicious takeaway goods to our usual high standards, safely. 

I hope everyone has familiarised themselves with ordering via the new Ladram Bay App. Please do remember if you can’t find a time slot which suits, we will always endeavour to fit you in if you give us a call on 01395 567733.

Our opening times from Friday 9th September are 5pm – 9pm (Closed Wednesdays).

Hope to see you soon!

Scott, Jay & Team Coast

Ladram Shop & Shack

As your tan fades, and the height of summer 2020 becomes a distant memory, relax knowing that we are still fully stocked both at the Shop & Shack and will continue to run beach activities throughout the autumn. (weather permitting).
 
Our opening times from September until October half term will be as follows; 

Shack
Sunday – Thursday: 10am – 4pm  
Friday & Saturday: 9am – 5pm

Shack
Sunday – Thursday: 10am – 4pm  
Friday & Saturday: 9am – 5pm

Marketing

Marie and I were delighted to return to the office to continue to raise awareness of Devon’s best kept secret! 

Whilst it hasn’t quite been the social event-based summer we may have predicted and prepared for; we have however been busy with creative projects & wonderfully uplifted by the positivity of all on park. To see the beach bustling and the families making memories again really has been superb.

Lockdown for many of us was a time of home & garden improvements. For Sharon Sweet and family, regular Ladram guests, they dreamt up an inspired plan ready to put into action as soon as it was deemed safe to do so. Whilst Sharon and family came for their well-needed getaway in July, local artist White Squirrel began his transformation in the Bridgwater property. Taking 4.5 days to create and based upon photos of their holiday memories and paddle boarding sons, this impressive 8x6ft mural was created in time for their return home! We think it’s the perfect backdrop to enjoy an evening dip in the hot tub with a G&T in hand and so did the regional and national press!

We were overjoyed to receive the Best of the Best 2020 status recently by Trip Advisor. This prestigious award is their highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.

Onward & upward!

Carla and Marie 

Competition time

The search has now begun for inspiring landscape imagery to use within our 2021 calendar & promotional materials. 

Have you captured some stunning local scenery which you feel deserves pride of place as one of our 12 top shots within our calendar next year? We’re looking for photos taken throughout the season, in all weather, of our splendid location plus the flora and fauna on park. To enter, email your imagery to carlanewman@ladrambay.co.uk and we’ll be sure to credit you & send a thank you prize too if your image is selected. Please note photos must be of landscape orientation, you must have permission to use the image and it must be high resolution. Photos of individuals cannot be entered on this occasion.

Many thanks all.