Access statement

Introduction

Ladram Bay is a coastal resort situated in an area of outstanding natural beauty. It is surrounded by hills and has its own private beach. The nearest public transport is approx half a mile away. The majority of facilities are situated on reasonably flat level areas as are the static holiday homes for hire. Camping and touring caravan areas are located on level rising tiers that may not be suitable for persons with mobility problems without some form of mechanical transport.

Pre-arrival

Our colour brochure and website provide detailed information on the accommodation and facilities, that are offered, further details can be obtained via e-mail, telephone or fax.

Arrival and Car Parking Facilities

A private road brings you down a steep hill with a controlled public car park at the bottom on the left. We operate a 10mph speed restriction throughout the park. All static holiday homes allow for a car to be parked to the door side of the unit. There is a 5 metre width between units and a minimum of 10 metres length. All tent and touring caravan pitches allow for one vehicle to be parked alongside. Extra vehicles must be left in the public car park. Windscreen stickers are issued to all guests for security and control of our parking facilities.

Main Entrance & Reception

The main entrance to the park is via a private road leading off from a narrow country lane. It is very clearly sign posted. This road leads you down to the park (approximately 500 metres). Reception is situated opposite the public car park and at the entrance to the static holiday home hire fleet. There are a limited number of spaces for cars to park outside the main reception including disabled parking bays for blue badge holders. Entrance to reception is up a shallow ramp and through a set of double swinging doors 1.5 metres wide. The area inside, approximately 3 metres by 10 metres, is level and fully carpeted with seating and a large selection of information pamphlets on places of interest and tourist attractions in the South West.

A long counter 1 metre high and 7 metres long allows two or three guests to conduct their booking in process at the same time, this process takes only a few minutes and all guests are handed a welcome pack along with their keys, car passes and directions.

During the main holiday season reception is open from 8.00am until 8.00pm. An out of hours contact telephone number is posted on a notice board in the reception window.

There is a small building at the entrance to the car park which doubles up as a Security Staff Office after 8.00pm.

Public Areas – General

Tarmac roads service all areas of the park which consists of seven fields containing static caravans, three Fields for camping and touring caravans, two sports / recreational fields, a shopping and takeaway square plus a cliff top area housing an entertainment complex, indoor heated swimming pool and an outdoor children’s adventure play park.

The shingle beach is accessed via a concrete slipway approximately 3 metres wide. Due to the steepness of the incline, it is unsuitable for wheelchair access or for persons with mobility problems. Vehicle access is allowed but only for dropping off and picking up. Car parking is strictly prohibited at both the top and bottom of the Slipway. There are no toilets on the beach but these are planned for in the future. There are benches provided in all facility areas except the beach.

Public Areas – WC

Ladram Bay Holiday Park has a small public toilet block at the top of the slipway which houses a seperate disabled facility.

The Three Rocks Inn complex is situated 300 metres from reception along a tarmac road suitable for vehicles, pedestrians and wheel chair users. The ground floor, Waves Bar, has public toilets and a separate disabled toilet / baby changing facility. The first floor contains a large amusement arcade and Pebbles Restaurant; it can be accessed via a lift from the ground floor and also via a level metal walkway 1.5 metres wide from the outside children’s adventure play park. There are more public toilets on this floor with a separate disabled toilet / baby changing facility.

Holiday Homes

There are one-hundred-and-five static caravan holiday homes available for rent, all are 12 foot wide models and vary between two and three bedroom models. All of our holiday homes are modern and spacious.

Of the one-hundred-and-five, all but one are accessed via metal two or three rung steps 1 metre wide with hand rails. The entrance door widths are a minimum of 705mm, all interior doors and corridors will not service a wheelchair. Our brochure and website give further details on equipment levels and position.

The remaining holiday home has two bedrooms and is designed for wheelchair users and people with special needs. Access is via a purpose made ramp to the entrance door which is 850mm wide, all interior doors and corridors are wide enough for wheel chair users. The home features a large shower area with recessed tray for level entry, support rails fitted in the shower and toilet areas, single lever mixer taps in the kitchen and shower room as well as low-level (800mm) gas cooker and work top area in the kitchen. This was a brand-new model for 2008. See brochure for more details.

Holiday Apartments

The three ‘Seaview Apartments’ are situated just inside F, or ‘Orchard Field’, and are on the first floor level of a new amenities building. They are accessed via outdoor stairs and are not suitable for wheelchair users or persons with mobility problems. Car parking is situated approximately 30 metres away in bespoke bays.

Touring Park Amenities

There are two amenity blocks to service the camping and touring caravan pitches, both have toilets, free hot shower facilities and wash basins. One block has a disabled cubicle containing a toilet, wash hand basin, level entry shower and baby changing facility in both the ladies and the gentlemans side. The other block has a seperate outdoor entrance to a disabled toilet / wash hand basin / level entry shower and baby changing facility.

Both blocks are situated on level tiers but do involve a steep incline on tarmac roads to access the tiers.

Supermarket and Takeaway

The complex is located at the centre of the park on the opposite side of the main road to reception. A ramp suitable for wheel chair users takes you up over a step into a patio area with outside picnic tables. There is a well stocked supermarket and gift shop on one side and a takeaway on the other. They are wheelchair friendly in all areas and there is a disabled toilet in the takeaway.

Three Rocks Inn

Situated with cliff top sea views and reached via a level tarmac road. The entrance is level and wide enough for wheel chair users. Once inside, there are 2 floor levels, the top level has a large area of free standing tables and chairs and the main bar. The Bar is 8 metres long and 1.1 metres high, however at one end of the bar there is a section that has been lowered to 800mm high, the toilets are also situated on this level. A balcony overlooks the lower level.

The lower level has an even larger area of free standing tables and chairs with a stage against the bottom wall. This level has steps leading down to it but can also be accessed via a lift or from three outside entrances each 1.8 meters wide.

Pebbles Restaurant

Pebbles Restaurant is directly above the Three Rocks Inn, it has an indoor dining area as well as an outdoor patio with superb views across the bay. A wide set of stairs lead up from the entrance foyer to the Three Rocks Inn, or for wheelchair users, there is a lift also from the entrance foyer.

It can also be accessed via the amusements arcade which is separated from the Pebbles Restaurant by a set of double fire doors 1.5 metres wide. The toilets are also located in the arcade.

Amusement Arcade

Located on the first floor of the entertainment complex, above the Three Rocks Inn and next door to Pebbles Restaurant, our amusement arcade has a wide variety of pool tables, video game machines, miniature ‘Bowlingo’ ten-pin bowling, and a host of arcade machines. Entrance is via a metal bridge 1.5 metres wide from the outdoor adventure playground or through a set of double fire doors from Pebbles Restaurant. Both are wheelchair accessible. As previously mentioned the toilets and disabled facilities are situated in the arcade.

Swimming Pool

Our indoor heated swimming pool is located behind the main entertainments complex and is approached via a a sloped ramp or via the balcony leading from Pebble Restaurant and Pirates Arcade. Entrance to the pool is ticket / pass controlled with free entry to all guests staying in our static caravan holiday homes. The water depth in the main pool is a constant depth of 1.2m from end to end. Getting in and out of the pool is via a hand railed ladder at one end and via steps at the other. There is also a children’s interactive splash zone at a depth of 0.3m. Changing rooms, showers, toilets and secure lockers are all provided.

The pool entrance is suitable for wheelchair users.  The changing rooms are also wheelchair user-friendly and there are disabled toilet facilities within the complex.

The sauna, steam room and gymnasium are not to be used by children under 16.

Adventure Play Park

Located next to the entertainment complex, our outdoor children’s adventure play-park is open on all sides; it is built on a grassed sloping area with safety mats integrated under play-equipment. There are two fenced in toddler areas within the play park.

Picnic benches are provided around the area.

Adventure Golf Course

Popular with all our guests, the Adventure Golf Course is situated between the main complex and the swimming pool. A wooden fence runs around all open sides and access is through the Swimming Pool via a wheelchair friendly path.

Launderette

The park launderette contains five top loading washing machines in the main launderette; each machine is 920mm high, six tumble dryers with three at floor level and four ironing boards 900mm high. The entrance is 800mm wide.

It is located 25 metres from reception.

The Ridges shower block also contains a small launderette with two washing machines, two tumble driers and an ironing board with an iron. The use of a freezer is also provided to freeze ice packs.